Insights at your fingertips, on the shop floor

Quorso is all about empowering the frontline to quickly take informed action. Now, frontline managers can access Insights Explorer on any device. Whether you need to see exactly which products are underselling or which times of day you might have overallocated staff, you can explore the data, decide what to do and take action, right there and then.

Grouped KPIs… aka the Netflix of KPIs!

We know you have multiple priorities across your business. To help you keep track of all these, the KPI Dashboard can now be organised into groups of related KPIs.

You can now set up your KPIs around your high-level business goals like:

• Increase Sales
• Operational Efficiency
• Customer Happiness
• Employee Health & Wellbeing
• Net Zero Emissions by 2030

Within each group, you can see all the KPIs side-by-side and scroll to the right for more. Usually, they’ll be organised with the most important priorities first.

Taking a holistic view across a range of KPIs like this allows teams to quickly shift focus and adapt to changing priorities.

With the increasing complexity facing businesses and managers at every level, we believe this kind of agility is essential to being successful in 2021.

We always love to hear from you: what impact is it having for you and your team to be able to track KPIs in Quorso and launch missions across all the metrics that matter?

Also in this release:

• Accept or Reject: every week, you’ll get 3–5 incoming missions in your Mission Inbox and be offered the simple decision:
  • Accept the mission if you’re going to take action to drive improvement
  • Reject the mission if it’s not something you can act on this week and we’ll learn to send you fewer missions like that in the future
• Delete drafts: accepted a mission and then realise you can’t act on it? No problem, you can now delete it
• Complete your mission early: achieved the result you were after already? Now you can end a mission before the target date you set and it’ll move over to your “Archive” column
• Site names in Mission Control: we now show which site/store each mission relates to on all the Mission Control cards

Dynamic KPI baselines

It’s not always possible to set a flat target for how each of your KPIs should be performing every week, especially in these volatile times,

We have added the ability to assess the performance of your KPIs in Quorso versus whatever baseline makes the most sense for each KPI, for example:

• Sales vs. last year
• Basket size vs a fixed target
• Conversion rate vs. peer average
• Labour Spend vs. budget

To adapt to the different realities of each of your stores, these baselines are also dynamic: they can vary per store, vary over time and even adjust themselves automatically based on some other measure, such as footfall.

Then, when you drill into a particular KPI, you’ll see that stores can be ranked either based on the raw KPI value or on the variance to that dynamic baseline:

In other news…

Mission Control is now your Quorso homepage!

As missions are the centre of what you do in Quorso, Mission Control is now the first screen you’ll see after logging in. Here’s a quick run-through of where everything can be found:

Mission Control for all users

Our customers often share stories about how using Quorso helps drive transparency and accountability throughout the business in a really healthy way. Access to up-to-date performance data; visibility of how you’re doing compared to similar stores; and most crucially,  instant learning of missions other people are succeeding with.

Connecting executives and central teams to what’s happening at the front-line is also something we really believe in, so today we’ve released an update that takes that a step further.

Now, everyone can see “Mission Control”, so for those who need oversight of the whole business, you can see all of the live missions across all of your stores, as well as those that have been suggested and are being planned.

And this is just the start. We have a few more updates coming for you in January to help you make the most of this unprecedented view of your business!

Also in this release:

• Tick off those tasks: previously, we sent you one task at the start of the week to “Review my suggestions”. Because every mission counts, you’ll now get a task for each suggestion. This makes it quicker for you to jump into each one and act on it. Plus, you get to feel the satisfaction as you launch each mission and tick off another task!
• Quality over quantity: you might notice you’re now getting fewer notifications from Quorso. We’ve removed a few of the less important ones to help you focus on what matters most. We now only notify you about the events that are most relevant and important to you, like new suggestions for you and feedback or comments from your colleagues.

Friendly faces

In these strange times, it’s nice to be reminded of the brilliant real people we are collaborating with on our shared missions. So we’ve made it even easier to upload a profile picture when you join Quorso. And if you didn’t upload a picture already, you still can: just go to “Profile” in the main menu and click the camera icon. Now everyone can put a friendly face to your name 😊

Also in this release:

• On Mission Control, live missions are ordered by % change so you can more easily compare performance across different metrics, with the missions that are driving the biggest % improvement shown first.
• KPI targets: If a KPI has a target, this is shown on the graph on the KPI Drill-down page, after you’ve clicked into that KPI from the Business screen
• KPI filtering: We’ve made it quicker and easier to switch between business units by constraining the filter to just one business unit at a time (you can also still filter to multiple business units by choosing a wider location and/or category)
• KPI rankings: Archived business units were being considered when calculating KPI rankings, so you could get a situation where for example you’d see all of your live business units but the rankings would start at 4th, 5th, etc. Archived sites are now excluded from those rankings
• KPI re-loading: We fixed a bug that could sometimes occur if you filtered the KPI page to a single business unit and then reloaded the page

Your Top Stats

‘My Team’ shows you how each of your team members is doing, but what about how you’re doing overall?

At the top of every page in Quorso, you can now see your overall numbers, giving you an at-a-glance view of how you’re doing.

See your:

• Live missions and what proportion are driving improvement.
• Average improvement across all those live missions since they were launched.
• KPI performance, which shows you the distribution of how your KPIs are doing across all the sites that you manage. The colours indicate the proportion of KPI-Site pairings that are performing in each quartile of performance, with dark green signifying the top 25%, down to dark red signifying the bottom 25%.
• All-time success is your all-time count of missions that were completed and generated improvement.
• Star performer is the one to celebrate! This is a recently completed mission that moved the furthest up the rankings.

How many sites are underperforming on each KPI?

It’s useful to know how a KPI is performing overall across all your sites, but what if that number is masking some sites where there’s still significant underperformance?

Now you can see how many sites are worse than target on your KPI dashboard:

Drill-down to the KPI Rankings to see which sites those are and investigate further. You can sort by any of the columns; for example you could use ‘1-week change’ to see who’s performance has dipped the most last week.

Then click on any of the sites to see the top opportunities for improvement (use the filter to reset your view to see all sites).

Rankings

One of the first things you want to know when drilling down into a KPI is: who’s doing well at this and who’s not? Well, now that’s exactly what we’ll show as soon as you open up a KPI!

Here you can see:

• The Ranking of each site on KPI performance across all the sites that have data (how’s each site doing on the KPI?)
• The Trend (change in KPI ranking) and 1-week-change (in KPI value) compared to the previous week (who’s going up and who’s going down?)
• Live missions and whether they are driving improvement or not (who’s taking action and what’s working?)

How might a Regional Manager interpret and use this information?

• “Morgan Rd” has shot to 1st position, moving 11 places up the leaderboard with an improvement of $0.59 in their average basket size, driven by 1 successful live mission. It’s a similar story at “Pearson Ave.” and “S Hall Ave.”
• Whereas “AL-101” moved down 18 places, losing $1.00 in basket size as their live mission fails to improve performance
• Overall, overall degradation in the KPI is driven by just 3 sites with declining performance, while 5 are on the up—and the top three of those all have successful live missions on the go—maybe these could be replicated elsewhere?