The future of the store: fusing the physical with the digital.
Omnichannel has been an unavoidable word in retail. But how do retailers need to shift their measurement criteria for this new way of operating?
Insights at your fingertips, on the shop floor
Quorso is all about empowering the frontline to quickly take informed action. Now, frontline managers can access Insights Explorer on any device. Whether you need to see exactly which products are underselling or which times of day you might have overallocated staff, you can explore the data, decide what to do and take action, right there and then.
We know you have multiple priorities across your business. To help you keep track of all these, the KPI Dashboard can now be organised into groups of related KPIs.
You can now set up your KPIs around your high-level business goals like:
Within each group, you can see all the KPIs side-by-side and scroll to the right for more. Usually, they’ll be organised with the most important priorities first.
Taking a holistic view across a range of KPIs like this allows teams to quickly shift focus and adapt to changing priorities.
With the increasing complexity facing businesses and managers at every level, we believe this kind of agility is essential to being successful in 2021.
We always love to hear from you: what impact is it having for you and your team to be able to track KPIs in Quorso and launch missions across all the metrics that matter?
It’s not always possible to set a flat target for how each of your KPIs should be performing every week, especially in these volatile times,
We have added the ability to assess the performance of your KPIs in Quorso versus whatever baseline makes the most sense for each KPI, for example:
To adapt to the different realities of each of your stores, these baselines are also dynamic: they can vary per store, vary over time and even adjust themselves automatically based on some other measure, such as footfall.
Then, when you drill into a particular KPI, you’ll see that stores can be ranked either based on the raw KPI value or on the variance to that dynamic baseline:
Mission Control is now your Quorso homepage!
As missions are the centre of what you do in Quorso, Mission Control is now the first screen you’ll see after logging in. Here’s a quick run-through of where everything can be found:
Our customers often share stories about how using Quorso helps drive transparency and accountability throughout the business in a really healthy way. Access to up-to-date performance data; visibility of how you’re doing compared to similar stores; and most crucially, instant learning of missions other people are succeeding with.
Connecting executives and central teams to what’s happening at the front-line is also something we really believe in, so today we’ve released an update that takes that a step further.
Now, everyone can see “Mission Control”, so for those who need oversight of the whole business, you can see all of the live missions across all of your stores, as well as those that have been suggested and are being planned.
And this is just the start. We have a few more updates coming for you in January to help you make the most of this unprecedented view of your business!
In these strange times, it’s nice to be reminded of the brilliant real people we are collaborating with on our shared missions. So we’ve made it even easier to upload a profile picture when you join Quorso. And if you didn’t upload a picture already, you still can: just go to “Profile” in the main menu and click the camera icon. Now everyone can put a friendly face to your name 😊
Also in this release:
At the top of every page in Quorso, you can now see your overall numbers, giving you an at-a-glance view of how you’re doing.
It’s useful to know how a KPI is performing overall across all your sites, but what if that number is masking some sites where there’s still significant underperformance?
Now you can see how many sites are worse than target on your KPI dashboard:
Drill-down to the KPI Rankings to see which sites those are and investigate further. You can sort by any of the columns; for example you could use ‘1-week change’ to see who’s performance has dipped the most last week.
Then click on any of the sites to see the top opportunities for improvement (use the filter to reset your view to see all sites).
One of the first things you want to know when drilling down into a KPI is: who’s doing well at this and who’s not? Well, now that’s exactly what we’ll show as soon as you open up a KPI!
Here you can see:
How might a Regional Manager interpret and use this information?