Case Study: Improving Visibility and Driving Sales at Compass

Quorso is giving us more insight than we have ever had. Two of our promotions have had negative performance in the last fortnight, so we stopped doing them and tried something else. Before we would have run those promotions and celebrated without knowing the impact. Shaun McGregor, Operations Director

The client

Compass Group is the largest contract foodservice company in the world, operating 55,000 restaurants and canteens in 50 countries, and employing over 550,000 people.

The challenge

Compass wanted to improve sales visibility and drive revenue at the staff restaurants of their largest UK corporate clients. Historically, this was difficult as data was distributed across siloed systems and the product hierarchy inconsistent between different clients. The Finance Director tasked Quorso with showing granular sales volumes, opportunity volumes and suggested actions.

The solution

In three weeks, Quorso's Data Team built an automated pipeline to ingest weekly sales data for 45 restaurants from five separate POS systems. Quorso's intelligent analytics layer also created a standard product hierarchy for 24,000 individual products (e.g. Latte), enabling our intelligent analytics layer to benchmark sales of each product against a control group of similar restaurants.

For the first time, Compass managers can see their sales of each product by time of day. They can see their opportunities to sell more, e.g., muffins or wraps – and what that would be worth. They record their actions and promotions to boost sales. They measure the extra revenue from those actions and promotions, and learn what's working for their colleagues around the country. All from their phones, while on the move. And their activity is visible in Quorso to central functions too, so now everyone is in the loop.

The impact

Within the first five weeks of use, the Compass team had taken nearly 50 actions, driving a 0.8% increase in sales. They were also able to rapidly intercept some promotions that were in fact harming revenue. And Quorso had paid for itself several times over. Compass are now in the process of rolling our Quorso more broadly – and each week the impact increases.

Interested?

If you want to learn more about how Quorso could allow your business to become more agile and responsive to customer demands, get in touch to book a demo today.

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