The future of the store: fusing the physical with the digital.
Omnichannel has been an unavoidable word in retail. But how do retailers need to shift their measurement criteria for this new way of operating?
We previously introduced you to Mission Control – our core experience that helps Store Managers to focus their efforts, and receive guidance and coaching on how best to improve sales, reduce costs, and drive KPIs.
But what do ‘Quorso Missions’ mean for Area Managers? Introducing another upgraded experience in the Quorso app – My Team.
When we speak to retailers about the challenges of managing stores at the regional level, the same three questions come up again and again:
Typically, answering Question 1 takes Area Managers hours of work as they get lost in seas of reports and communication. Question 2 is even harder, as actions are rarely methodically or digitally documented. And with no detailed understanding of what is being done by each store, Question 3 – the real impact of actions – becomes next to impossible to calculate. Quorso’s upgraded My Team experience gives you answers to these questions instantly, so you can spend less time in spreadsheets and more time focusing on what makes you a great Area Manager:
Track their progress with real-time indicators of live Quorso Missions, KPI performance, delivered improvement, and an all-time tally of your region’s successful Quorso Missions.
See the success rate of the Quorso Missions your team has launched to understand which stores are excelling. Keep an eye on how that success rolls up to an overall % improvement of your region’s most important KPIs and celebrate progress together.
Encourage good habits and healthy competition with full team visibility of who is logging in and engaging frequently.
Quorso’s My Team experience allows you to run better weekly and daily check-ins with your team. Whether over video conference or on your mobile/tablet during a site visit, Quorso makes them more effective, constructive, and consistent.
1:1 conversations are more meaningful and informed, thanks to the ability to drill-down into individual team member profiles and see the Quorso Missions they are working on, how those are progressing, and any new ones they could launch. An objective view of what commitments have been made and the results that have been achieved make coaching conversations more collaborative, well-received, and motivating.
“Quorso is a great coaching tool for our Area Managers, as it provides the most efficient and easy interpretation of performance, presented in a way that’s intuitive and fun.”
Quorso’s technology allows regions, stores, and teams to drive performance and engagement for themselves, turning your entire business into a continuous feedback loop geared towards improvement.
If you want to see how Quorso could turn everyone in your region and beyond into a star performer, book a short demo with us today.