How to save the drowning store employee: Julian Mills talks to Chris Walton
Stores are more overwhelmed than ever. In his Ask An Expert series, Chris Walton of Omni Talk asks Julian Mills, CEO and co-founder of...
Quorso sends store leaders on weekly Missions to drive improvement. Endless number-crunching and overwhelming effort become a thing of the past. And running stores becomes simple and fun again.
Quorso simplifies store management from end-to-end,
making it streamlined, effective and even enjoyable.
Quorso connects directly
to your POS and
BI data feeds.
Personalized Missions can be
sent to store teams via any
app they are already using.
Quorso simplifies existing
processes (daily store walks and
weekly store visits).
from sign date to live date
of users launch a Mission in week one
of users only need our in-app training
A Mission is a specific sales improvement opportunity that Quorso has found for your store, and is the suggested area that you should focus on this week to improve overall sales performance. You can do this by choosing to ‘accept’ a Mission.
Quorso identifies Missions by crunching through all of your sales data each week, and finding areas where your store has an opportunity to improve based on how it’s performing vs all of the other stores. Even if these stores vary in size, revenue, and popularity, our calculations level the playing field. To make the comparisons fair, Quorso will:
When you get a suggested Mission, you should try and understand why this suggestion has been sent to you. Once you have investigated the potential root-causes, you need to decide whether or not there is something you can do to fix the problem and drive improvement. If there is, accept the Mission and log your proposed action.
If there is nothing you can do, you should choose to reject the Mission. That might be because it’s not something that can be fixed in store, or it’s an availability issue that you can’t control, or you’ve investigated it and can’t find any issue.
If you choose not to take action, it’s important to reject the Mission. If you do not, Quorso will try to measure and track the impact of something you have not done.
Yes it does. To make the comparison fair, Quorso only compares you to other same-format stores, and those that have the same shelf space allocated to the product area in question, relative to the category to which it belongs (e.g. Mushroom Soup accounts for 10% of the space allocated to Soups). Therefore, if you receive a Mission, it is because your current sales for that product or category are lower than would be expected considering your shelf space.
Remember…we also take other factors into account, like store revenue and customer traffic, to ensure you’re being compared fairly.
Yes, for items where Quorso is comparing your performance relative to peer median, Quorso’s calculation takes into account external factors that may impact your performance.
Here is an example, using a normalizing factor of the item’s parent category sales.
My store (Store A) sells $20 of Strawberries for every $100 Soft Fruit (20%). On average, Stores B-K sell $25 Strawberries for every $100 Soft Fruit (25%). In this example, I’m underperforming vs my peers by $5 (5%).
Let’s look at 3 different scenarios to show how Quorso accounts for impact of exceptional events on missions: