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The Tool.

Prioritize. Activate. Improve.

Quorso’s intelligent retail app is revolutionizing store management, by making sure every store fixes their top 3 performance leaks…every day…for good.

So how does it work?

One agile tool
can do it all.

Quorso digitalizes store management from end-to-end, making it streamlined, effective, and even enjoyable.

Prioritize. Focus every store's efforts.

Quorso continuously crunches your data to find the top areas where each store is leaking sales, costs and other KPIs.

Activate. Daily 'Missions' drive rapid action.

Quorso then nudges each store to take 3 daily 'Missions', guided by real-time District Manager coaching on tap.

Improve. Track, measure and learn...constantly.

Quorso tracks the $ improvement from each Mission and team member, flagging issues and scaling what works.

You don't have to change for us.

Quorso uses your existing data feeds and management processes.

Quorso plugs right into your POS and BI data feeds and slots into your existing management processes, (daily store walks and weekly store visits). So it's quick and easy to set up and doesn't need big operational changes either.

3 weeks

from sign date to live date

95 %

of users only need our in-app training

90 %

of users launch a Mission in week one

Smart but simple.

Powerful behind the scenes, practical on the surface.

AGILE MANAGEMENTPowerfulPractical
Prioritize30 billion weekly calculations
for each retailer
~6 hours spent analyzing reports
saved each week
Activate93% of stores launch a new
Quorso Mission every week
15mins in-app onboarding to
get started
Improve16% average sales uplift on
each Quorso Mission
9 months post-Mission tracking
to ensure improvement sticks
A week in the life. Quorso improves the weekly lives of colleagues across the business.

Meet Chris, Bill, Fiona, Rita and Sam. They're all working hard to improve the performance of their business. See how Quorso makes this easier.

FAQs

Still got some questions?
We’re here to help.

How does Quorso integrate with my existing data and systems?
  • Quorso has pre-built connectors to dozens of the most popular data systems – and we are adding more all the time. See our full list of integrations here.
  • Our proprietary data pipeline enables us to automatically ingest data of any type, format, volume, and frequency.
Can I overlay broader business initiatives and incorporate KPIs?
  • Yes, absolutely. You can steer Quorso’s Opportunities to align with or to prioritize company initiatives, campaigns, promotions, etc.
  • You can also integrate Quorso with your BI tool, combining the charts you love with the actions that will improve them.
  • Learn more about using Quorso to enhance your existing tech stack here.
Why are Quorso’s insights better than my BI tool?
  • Typical BI tools focus on 7-8 relatively high-level metrics which present a summary snapshot of your business. Quorso looks at everything, and directs your attention to the granular actions that could best improve those metrics.
  • BI tools are great for watching what is happening, but they do not take, track or measure action, so they do not deliver tangible improvements that can be scaled over time.
  • Read more about how Quorso augments BI and other platforms here.
How long does it take to get set up on Quorso?
  • 3-4 weeks, once we receive your data.
  • Includes two days of your Data Lead – the rest is done by Quorso.
  • You can learn more about implementing Quorso here.
Does Quorso require a lot of new processes?
  • Quorso fits seamlessly within your existing operational management process, with no need
    for changes.
  • Most Store Managers review Quorso on a Monday instead of, or alongside, their existing management information. They see how their existing plans are progressing, and then typically write a further 2-3 plans.
  • Regional managers then review new plan proposals, providing coaching as required.
How many hours per week do users need to spend to be effective on Quorso?
  • Without Quorso, most front line managers typically spend six hours a week planning how to improve. With Quorso this only takes approximately one hour per week.
  • Regional managers use Quorso to streamline their weekly performance check-ins, so they use Quorso for 2-3 hours per week.
What is a Mission and how is it identified?

A Mission is a specific sales improvement opportunity that Quorso has found for your store, and is the suggested area that you should focus on this week to improve overall sales performance. You can do this by choosing to ‘accept’ a Mission.

Quorso identifies Missions by crunching through all of PetSmart’s sales data each week, and finding areas where your store has an opportunity to improve based on how it’s performing vs all of the other stores. Even if these stores vary in size, revenue, and popularity, our calculations level the playing field. To make the comparisons fair, Quorso will:

  1. Only compare you to stores that have the same format as you.
  2. Only compare you to stores that have the same shelf space allocated to the particular product a Mission relates to, relative to its category (e.g. D Simply Nourish accounts for 10% of the space allocated to D Natural).
  3. Adjust sales values of the comparison stores to factor out differing store revenues and customer traffic. This will even take into account exceptional events, like storms, local holidays, or Covid restrictions.
What do you mean by accepting a Mission?

When you get a suggested Mission, you should try and understand why this suggestion has been sent to you. Once you have investigated the potential root-causes, you need to decide whether or not there is something you can do to fix the problem and drive improvement. If there is, accept the Mission and log your proposed action.

If there is nothing you can do, you should choose to reject the Mission. That might be because it’s not something that can be fixed in store, or it’s an availability issue that you can’t control, or you’ve investigated it and can’t find any issue.

If you choose not to take action, it’s important to reject the Mission. If you do not, Quorso will try to measure and track the impact of something you have not done.

How does Quorso fairly compare stores that have different shelf space allocations for different products/categories?

Yes it does. To make the comparison fair, Quorso only compares you to other same-format stores, and those that have the same shelf space allocated to the product area in question, relative to the category to which it belongs (e.g. D Simply Nourish accounts for 10% of the space allocated to D Natural). Therefore, if you receive a Mission, it is because your current sales for that product or category are lower than would be expected considering your shelf space.

Remember…we also take other factors into account, like store revenue and customer traffic, to ensure you’re being compared fairly.

How does Quorso control for external factors (like storms or the Super Bowl) that affect some of my stores, but not others?

Yes it does. Quorso adjusts the sales of the group of stores you’re being compared to, in order to take account of things like customer traffic and customer demographics. It does this by looking at the performance of the product area that you have received a Mission on, relative to the performance of its parent category sales. Here’s an example:

My store (Store A) sells $10 of NFL Dog Bandanas, which accounts for 10% of the Dog Clothing category sales ($100). On average, Stores B-K (with the same Dog Clothing range & space) sell $15 for every $100. In this example, I’m underperforming vs my peers by $5 (5%). Let’s look at 3 different scenarios to show how Quorso accounts for impact of exceptional events on Missions:

  • Storm Uri hits and this is driving down footfall in my store: Let’s say store A footfall drops and as a result Dog Clothing sales decline by 50%, and NFL Bandanas also decline. However on inspection I can see they still account for 10% of Dog Clothing sales. If all things stayed the same with my peer group, (e.g. their sales of NFL Bandanas stayed at 15% of Dog Clothing sales) then although I have seen a physical reduction in sales and footfall, my proportion of item sales, relative to the category parent, when compared to my peers, would remain the same.
  • It’s the Super Bowl and this is driving up sales in other stores but not mine: Let’s say stores B-K experience a doubling of footfall and Dog Clothing sales, and similarly my NFL Bandanas sales also increase. However provided that Bandanas still only account for 15% of Dog Clothing sales and if all things stayed the same with my store (e.g. my sales of NFL Bandanas stayed at 10% of Dog Clothing sales) then although stores B-K have seen a physical increase in sales, my proportion of item sales, relative to the category parent, compared to my peers is still the same.
  • My store runs a specific NFL promotion in support of Super Bowl: Let’s say my store doubles its share of NFL Bandana sales to 20% of Dog Clothing. If all things remained equal with my peer group, then relative to peers, I am now outperforming them by 5% which in this case equates to a sales uplift of $10. This is a Successful Mission.

In the same way, Quorso takes account of the impact that Covid-19 has had on footfall in different areas.

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