Agile Stores Value #1: Engaged humans over compliant task-doers.

Talking about the second value in our Agile Stores Manifesto – ‘Engaged humans over compliant task-doers’ – Sophie Slowe asks our panelists:

“Is a motivated workforce at odds with ensuring task consistency?”

If the pandemic has taught us anything, it’s that retail success depends on store teams who really care and will go the extra mile for customers and colleagues. However, they have also been exhausted by the increased focus on task compliance. Looking to 2021, this panel discussed how to reignite their passion and motivation.

Watch our 30-minute discussion with:

• Brian Reaves, former COO, DXL Group
• Hasan Javed, Product Manager, Microsoft
• David Gore, Head of Industries, BJSS