Insights from Retail Operations expert Chris Taylor

Chris Taylor shares insights and experience with us from his 42 years as a Retail Operations expert, learned through working his way up through the ranks from the shop floor. Watch the full video for:

• His outlook for retail and the best ways for stores to succeed in a challenging environment
  
• How you can focus your staff to strive for performance excellence whilst ensuring they’re still getting all the basics right, and how important this is for exceptional customer experience
  
• A look at some of the most common errors made in-store and the wider impact they can have
  
• Advice on how to choose the right technology for your stores