The 3 ways retail strategy is changing, and what it means for the Field Leader role.
Field leaders are the glue between strategy and execution. As retail strategy is evolving, so is their role.
Kevin Dearing, a leader in Continuous Improvement and Operations at Marks and Spencer, talks about his experience using Quorso and what it delivered for his business and his teams.
"Others are all analytics or task management. [Quorso is] the only thing that takes all of that and creates something that is a platform for ongoing improvement. I haven't found another one."
"You can view different datasets and configure things very differently, depending on the kind of view that you're taking - that central versus localized node view."
"Everyone's had the easiest stuff. The big projects that have landed proper benefits and significant impacts. And yeah that's great - but now we're really into marginal gains territory...[which] isn't going to [solve] obvious cross-business problems. They are localized problems."
"As long as you have a distribution of data points across a number of nodes...you can apply Quorso to it...
It's not just a sales improvement tool, which a lot of machine learning and analytics [products] in retail are. It can also do cost, and consistency across compliance areas, and loss prevention. All sorts of stuff."
"The beauty of it is the interactive learning side. You can see what other people have done to drive their improvements. And you can learn from your peers in that process.
In the old times, you'd have to hold big conferences to do that - gather all your peers in one place to learn from each other about what's working well."
"With Quorso, on the one hand, the user interface is really easy and engaging to use. But secondly, it's that feedback loop, and the connectivity. Almost like a community of people that are trying to improve together."
"Resource is the biggest cost in a retail business. There's a continuous drive to have less resource and managers are pressured more than ever.
Therefore what they need more than ever, is someone to actually just tell them, "this is where you focus your time to get the biggest improvement for your business.""
"We started introducing this as, "we've got something we'd like you to do," and it turned around into, "this is we need to have" from a store perspective. Because they could see, day-to-day, the improvement that they were making to the action they were taking.
There's nothing more powerful than being able to understand that the thing I've done has made a positive difference and therefore was the right thing to do. But also for your peers to be able to see that you're doing a good job, and also your boss."
"Quorso was actually automatically picked up on and engaged with...
...a lot of people [were put] at ease because they weren't getting a load of jargon they didn't understand. Everything was just explained really simply. There was always availability for help and support when needed, which made it just really easy to do."
"What was great was getting it going quickly through tactical data dumps that it can then pull from, as opposed to more formal interfaces, just to get something going and into a kind of agile testing.
That's the beauty of it - you can get it going so quickly, and then learn and adapt and reconfigure because the configuration is so easy to do. You can just change it."
"Quorso's a brilliant product. I highly recommend it to anyone that is looking to actually create an improvement culture because it's bloody hard to do without a proper platform. Training people and hoping that they embrace improvement is not going to work.
It's too hard for a business to change its culture that radically that isn't already in a continuous improvement mindset. You need something to underpin it. And that's what I think Quorso brings for me."