Rethinking the store walk
Almost every client we speak to at Quorso is currently rethinking their store walks. This essential routine is a core part of monitoring any...
We teamed up with Omni Talk, the leading blog in retail innovation, to ask the question: “Who are the most impressive influencers in retail
and what can we learn from them?”
Software has transformed society. Its success originated with the Agile Manifesto, a different way of operating that enables rapid innovation. Based on 4 values and 12 principles, we've translated it from software into retail store operations.
What keeps a Chief Customer Officer up at night? Allison Peterson talks about how retail has become a total "team game". The need for iterative operations. Why customer obsession requires employee obsession. And why feedback from stores is crucial.
How has omnichannel changed what is required of stores? Stefanie talks about new tools, new processes, new tech and new roles that have all been crucial to Walgreens successful launch of 30-minute delivery.
What's the difference between "ominchannel" and "unified commerce"? Colin explains why joined up operations are as critical as customer focus. How new technology is bringing in more varied data. And the importance of test-and-learn to drive success.
What does a Chief Digital Officer do beyond ecommerce? Hear how Raghu and team work across the whole environment of customer interactions, especially stores. And how they built an innovation squad to continuously improve store team experiences.
Why is Just Walk Out technology stealing the headlines? Dilip explains Amazon's bold decision to do away with checkout lines entirely. Their single-threaded approach to prioritizing innovation. And the key to iterating, learning and never being idea starved.