Frequently Asked Questions.

Your questions answered.

How long does Quorso retain customer data? Will Quorso delete customer data when requested?

As a customer of Quorso, you remain in control of your data and data about your users. When you remove users from your Quorso instance, their data will be removed from Quorso’s databases within 30 days. If you wish to delete a Quorso user’s account data, our Data Engineering team has a process to permanently anonymize the data. If you would like Quorso to delete your customer data or Quorso user account detail, please send an email to privacy@quorso.com.

Has Quorso evaluated its security policies, management, and controls to meet GDPR?

Our data security program is designed to ensure that the policies, controls and processes are appropriate to the type of personal data and data processing collected. You can find our security policy here.

Where does Quorso host customer data?

Quorso-hosted instances are hosted in the Amazon Web Services (AWS). By default, Quorso hosts in the AWS UK region, but at the customer’s request, we can host in various other regions.

May I opt out of Quorso Communications?

Yes. We retain basic User contact information to communicate with our customers and their users about product and security updates, relevant marketing, training and events.

What personal data does Quorso as a data processor, collect and store, and for what purposes?

Quorso, as a Data Processor, holds two classes of data: information about Quorso Users and the customer data necessary to facilitate insights and activity tracking within the app.

Information about Quorso Users includes end-user login/registration account information for Quorso Users plus metadata about their usage of Quorso.

Metadata is used to facilitate product improvements, customer support and license auditing.

Login information is controlled by customers directly as it is entered on their Quorso Q-Admin instance and they can delete their Quorso Users’ (i.e. their employees’) information at any time.

We retain basic user account information, which includes contact information used to send product updates, relevant marketing, training and events based on the users’ contact preferences.

For more information on how we collect and use personal data, find our privacy policy here.

Where can I find a list of Quorso’s vendors and subprocessors?
Where can I find Quorso’s Data Protection Addendum (DPA)?

Customers or prospects may request the Quorso DPA directly from your account executive.

Can I overlay broader business initiatives and incorporate KPIs?
  • Yes, absolutely. You can steer Quorso’s Opportunities to align with or to prioritize company initiatives, campaigns, promotions, etc.
  • You can also integrate Quorso with your BI tool, combining the charts you love with the actions that will improve them.
  • Learn more about using Quorso to enhance your existing tech stack here.
Why are Quorso’s insights better than my BI tool?
  • Typical BI tools focus on 7-8 relatively high-level metrics which present a summary snapshot of your business. Quorso looks at everything, and directs your attention to the granular actions that could best improve those metrics.
  • BI tools are great for watching what is happening, but they do not take, track or measure action, so they do not deliver tangible improvements that can be scaled over time.
  • Read more about how Quorso augments BI and other platforms here.
Does Quorso require a lot of new processes?
  • Quorso fits seamlessly within your existing operational management process, with no need
    for changes.
  • Most Store Managers review Quorso on a Monday instead of, or alongside, their existing management information. They see how their existing plans are progressing, and then typically write a further 2-3 plans.
  • Regional managers then review new plan proposals, providing coaching as required.
How many hours per week do users need to spend to be effective on Quorso?
  • Without Quorso, most front line managers typically spend six hours a week planning how to improve. With Quorso this only takes approximately one hour per week.
  • Regional managers use Quorso to streamline their weekly performance check-ins, so they use Quorso for 2-3 hours per week.
How long does it take to get set up on Quorso?
  • 3-4 weeks, once we receive your data.
  • Includes two days of your Data Lead – the rest is done by Quorso.
  • You can learn more about implementing Quorso here.
How does Quorso integrate with my existing data and systems?
  • Quorso has pre-built connectors to dozens of the most popular data systems – and we are adding more all the time. See our full list of integrations here.
  • Our proprietary data pipeline enables us to automatically ingest data of any type, format, volume, and frequency.
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