The five essentials of a great store team meeting.
The top five things to include in your store team meeting.
Yes it does. Quorso adjusts the sales of the group of stores you’re being compared to, in order to take account of things like customer traffic and customer demographics. It does this by looking at the performance of the product area that you have received a Mission on, relative to the performance of its parent category sales. Here’s an example:
My store (Store A) sells $10 of NFL Dog Bandanas, which accounts for 10% of the Dog Clothing category sales ($100). On average, Stores B-K (with the same Dog Clothing range & space) sell $15 for every $100. In this example, I’m underperforming vs my peers by $5 (5%). Let’s look at 3 different scenarios to show how Quorso accounts for impact of exceptional events on Missions:
In the same way, Quorso takes account of the impact that Covid-19 has had on footfall in different areas.
Yes it does. To make the comparison fair, Quorso only compares you to other same-format stores, and those that have the same shelf space allocated to the product area in question, relative to the category to which it belongs (e.g. D Simply Nourish accounts for 10% of the space allocated to D Natural). Therefore, if you receive a Mission, it is because your current sales for that product or category are lower than would be expected considering your shelf space.
Remember…we also take other factors into account, like store revenue and customer traffic, to ensure you’re being compared fairly.
When you get a suggested Mission, you should try and understand why this suggestion has been sent to you. Once you have investigated the potential root-causes, you need to decide whether or not there is something you can do to fix the problem and drive improvement. If there is, accept the Mission and log your proposed action.
If there is nothing you can do, you should choose to reject the Mission. That might be because it’s not something that can be fixed in store, or it’s an availability issue that you can’t control, or you’ve investigated it and can’t find any issue.
If you choose not to take action, it’s important to reject the Mission. If you do not, Quorso will try to measure and track the impact of something you have not done.
A Mission is a specific sales improvement opportunity that Quorso has found for your store, and is the suggested area that you should focus on this week to improve overall sales performance. You can do this by choosing to ‘accept’ a Mission.
Quorso identifies Missions by crunching through all of PetSmart’s sales data each week, and finding areas where your store has an opportunity to improve based on how it’s performing vs all of the other stores. Even if these stores vary in size, revenue, and popularity, our calculations level the playing field. To make the comparisons fair, Quorso will:
Yes! Should you require our support to deploy Quorso, we would be happy to discuss the addition of supplementary professional services. You can contact our Customer Success team via Support@Quorso.com.
Successfully executing a change often requires visible support from key people. We therefore recommend that you identify stakeholders in the Central, Finance or Operations teams who may be impacted by the change or who’s buy-in will help encourage your users to adopt it. Our suggested method of engaging these stakeholders is to send them comms to make them aware of the change and to share your vision, then to hold 1-2-1 or group meetings to explain and discuss the benefits of the project.
Our Deployment Guide details three roll-out options. Depending on your circumstances and requirements, you can choose one option, or conduct a phased roll-out that encompasses them all.
The first is to roll out Quorso to a small central team, who share opportunities with frontline managers via email or social channels.
The second is to roll out Quorso to Area Coaches, who manage their areas’ KPIs in Quorso and log improvement plans that they have discussed with their Site Managers.
The third is to roll out to the Area Coaches and the Site Managers, all of whom collaborate on managing KPIs and logging/reviewing improvement plans in Quorso.
Not a lot. Our deployment guide, which you can link to above, lays out the key steps that we recommend you take.
Our suggestion is that you set up a small project team to help you develop and communicate your vision for using Quorso, then once you have defined your user group and deployment approach, it is a case of creating and sustaining momentum through a series of comms and follow-up calls to a sub-group of users.
As well as being a tool for managers to use on a daily basis to manage the performance of their business areas, Quorso is intended to slot into your existing performance management processes as a platform to enhance business review meetings, line manager 1-2-1s, site visits, etc. It is, therefore, easier to embed Quorso into the organisation if these processes are already established. If senior members of your organisation are using Quorso to run their meetings, this also provides strong advocacy to encourage more junior managers to adopt the tool.
Yes! The beauty of Quorso is that it has a lot of highly intelligent analytics going on “under the hood”. The simple, easy-to-understand user interface that sits on top means that users can easily interpret what Quorso is telling them. The short training clips on this page are all users need to learn the ins and outs of Quorso.
As a customer of Quorso, you remain in control of your data and data about your users. When you remove users from your Quorso instance, their data will be removed from Quorso’s databases within 30 days. If you wish to delete a Quorso user’s account data, our Data Engineering team has a process to permanently anonymize the data. If you would like Quorso to delete your customer data or Quorso user account detail, please send an email to email@example.com.
Our data security program is designed to ensure that the policies, controls and processes are appropriate to the type of personal data and data processing collected. You can find our security policy here.
Quorso-hosted instances are hosted in the Amazon Web Services (AWS). By default, Quorso hosts in the AWS UK region, but at the customer’s request, we can host in various other regions.
Yes. We retain basic User contact information to communicate with our customers and their users about product and security updates, relevant marketing, training and events.
Quorso, as a Data Processor, holds two classes of data: information about Quorso Users and the customer data necessary to facilitate insights and activity tracking within the app.
Information about Quorso Users includes end-user login/registration account information for Quorso Users plus metadata about their usage of Quorso.
Metadata is used to facilitate product improvements, customer support and license auditing.
Login information is controlled by customers directly as it is entered on their Quorso Q-Admin instance and they can delete their Quorso Users’ (i.e. their employees’) information at any time.
We retain basic user account information, which includes contact information used to send product updates, relevant marketing, training and events based on the users’ contact preferences.
Customers or prospects may request the Quorso DPA directly from your account executive.
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