Our latest ideas, insights, thoughts and theories.

NRF trend reports are everywhere this week, so we thought we’d do something different. Highlight the 5 things we actually enjoyed most about NRF.

Field leaders are the glue between strategy and execution. As retail strategy is evolving, so is their role.

Archaic store ops processes are overwhelming, irrelevant, and unactionable, leading to employee burnout and high churn. With the new Agile Store Operations model, employees rece...

We speak regularly to operators who are desperate to switch to Agile Store Operations, but are finding it difficult to get buy-in from their CFO. Thankfully we've coached many t...

Change management always strikes fear into those working in large enterprises, thanks to years of a slow and laborious waterfall approach. But is doesn't have to be like that - ...

The store has now become more multifunctional than ever, thanks to customers who want the shopping experience to flex around their lifestyles. Fitting all these different channe...