Julian Mills at Shoptalk Europe 2025

At Shoptalk Europe 2025, Julian Mills, CEO of Quorso, took center stage in the panel “Spotlight on Innovative Retail Technology Solutions: Technologies Enabling Unified Commerce.” The discussion centered on how retailers and brands are leveraging technology to create consistent, seamless shopping experiences across both online and offline channels.

Julian highlighted the importance of delivering smart store execution and how Quorso’s Intelligent Management Platform is helping retailers achieve this. Key outcomes from retailers using Quorso include:

• Driving a 10–15% increase in store profitability by identifying and acting on high-impact opportunities.
• Saving managers 15% of their time by simplifying admin tasks and enabling them to focus on operations that matter.
• Reducing tech costs by 20–30% through consolidating systems and streamlining operations.

Watch the Highlights

Julian Mills’ Session: Gain insights into how Quorso is solving critical operational challenges.

Following Julian’s presentation, the panel—Romulus Grigoras (OneStock), Adil Bouhdadi (autone), Georgina Nelson (TruRating), and moderator Stephanie Habib (BCG X)—discussed key steps to enable Unified Commerce. They emphasized shifting from siloed channels to a customer-focused approach, aligning technology with culture and workflows, and focusing on engagement beyond just transactions. The conversation also covered using intelligent management platforms like Quorso to automate routine tasks, making data actionable for store teams, and enhancing customer experience as a core driver of profitability. They highlighted how future retail will increasingly rely on intelligent technology to support both frontline staff and customer

Full Panel Discussion: Experts dive into the future of Unified Commerce.