The future of the store: fusing the physical with the digital.
Omnichannel has been an unavoidable word in retail. But how do retailers need to shift their measurement criteria for this new way of operating?
In these unfathomable times, our thoughts are with friends, family, colleagues, and customers around the globe.
For businesses on the frontlines, who are operating at an extraordinary pace to provide essentials to their citizens, while coping with many of their own colleagues also being out sick – thank you for your service.
Even in “peacetime”, we appreciate that running large, multi-site businesses is incredibly hard work. Now we’re in crisis mode, that challenge has become more acute. And so I want to offer our help pro bono to see if we can reduce that pain, without any distraction to your core operations.
This note sets out exactly how we can support you during this crisis, by setting up, within a few weeks, a ‘Control Tower’ for your central Ops team.
Running thousands of stores when (a) District Managers and others can’t travel freely, (b) some of your most experienced managers are out sick, (c) your workforce is changing, and (d) millions of citizens are depending on you for their basic survival (food, pharmacy items and other essentials), presents an unprecedented challenge.
The five most critical things right now, according to the grocery and convenience retailers we work, are:
We are offering to set up a ‘Control Tower’ for frontline businesses to address #1-5. This will only take us a few weeks and, based on our experience with even the largest retailers, will require no more than two days from your Data Lead to create the feeds.
We can pull in any and all core store data that you deem most critical: e.g.,
Uniquely, a Quorso ‘Control Tower’ enables your central Store Ops team and District Managers to collaborate virtually and remotely in a data-driven and efficient way to drive execution, performance and profitability across your store network. Specifically, the ‘Control Tower’ contains all the info to run your store network in one place:
Here's how one of our convenience store clients is using the Quorso 'Control Tower'.
Store Ops team tracks core business KPIs and is alerted to any drop-offs in performance (e.g. new POGs not trading as they should).
Store Ops team drills into KPIs to see which stores are underperforming where (e.g. East Thompson Lane hasn't deployed new 'Chips & Dips' POG).
Store Ops team shares issue frictionlessly with District Manager for investigation (via email or integration with e.g. Teams/Slack).
District Manager explains what he/she found and how they have fixed the issue, so Store Ops teams across the business can all learn.
Once the Coronavirus epidemic abates, you will then have all your data, action tracking, measurement and best practice playbook in one platform – making you well positioned to capitalize quickly on the economic recovery.
Given these unprecedented times and the huge pressures retailers are under, we are offering this pro bono implementation in combination with a license fee holiday.
We will extend this offer for as long as the epidemic lasts.
We are hugely committed to helping the retailers who are battling so hard to look after us all. We are determined to support them however we can through this challenging
period. Please do let us know if we can be helpful to you
and your business.