The changing ways Central Teams can help support the Field.
Central team support is one of the most vital areas to driving store productivity and performance, but it’s a delicate relationship. Find out how...
Central team support is one of the most vital areas to driving store productivity and performance, but it’s a delicate relationship that can often seem in conflict, particularly when it comes to:
But this is also a relationship that can be more connected than ever and here’s some of the ways we’re seeing central teams leverage a co-pilot like Quorso to improve that relationship.
1. Consolidating and prioritizing centrally.
Rather than comms and tasks sent out by multiple different teams. All of which are URGENT…
We’re seeing central teams use co-pilots to ensure different activities and use cases are brought together in one place – from sales/merchandising, to loss prevention, to labor, to real estate activities – all prioritized in a way that doesn’t overwhelm but also drives the most value.
2. Removing work.
There’s a common story in retail. Reports which were once extremely pertinent, continue to exist even when the relevant work has evolved.
The challenge is that these reports continue to layer and very rarely get turned off. As much as the data in them might be useful it’s often a) only useful to a small number of stores and b) hidden in the thousands of other data points getting sent.
Fun Fact: Quorso data shows that the average store leader gets 22k data points a week.
We’re seeing central teams use co-pilots so that all the data can be unified, prioritized and tracked with relevant actions only surfaced to the right person at the right time.
3. Better insights to act on.
Often central teams work on anecdotes and phone calls. Whoever shouts the loudest gets the most support, but it’s not based on objective fact or data.
We’re seeing central teams use co-pilots to get feedback directly from the field with insights and themes summarized so they can take action on them.