Re-engage your employees with personalization and prioritization.
Archaic store ops processes are overwhelming, irrelevant, and unactionable, leading to employee burnout and high churn. With the new Agile Store Operations model, employees...
Implementation and Customer Success Lead, CS&I.
Working with client teams to roll out Quorso, manage change and embed Quorso into the frontline’s ways of working.
Working with great teams – at Quorso and our clients! Also seeing store managers pick up Quorso and within a week start adding money to their bottom line.
Baringa Partners, working on short management consulting projects in Utilities clients (often customer service and process optimization). Before that, the same at Accenture.
I’ve loved learning about how Retail businesses work, and particularly enjoy reading through the Missions of one of our clients – a large US pet retailer – to find out what type of cat products the Store Managers recommend for my cat.
I also like reading memoirs of entrepreneurs and public figures who I find inspiring (currently on my list – Barack Obama, Bryan Stevenson, and Sir Tim Waterstone).
I would move to the countryside and buy a small flock of rare-breed sheep, some ducks, and some micro-ponies and I would spend time cultivating a beautiful garden with flowers and vegetables. i would also read a lot of books, do a lot of running, and would set up a charitable organization that offers extra tutoring to children who are struggling at school but can’t afford it.
I met Dan at a dinner party and later emailed him asking whether he had any advice about where to start when moving out of consulting. His positive energy, Julian’s credentials, and the opportunity to work with fast-moving technology made me want to move there.
Dan. Primarily on the weekly stand up when he continually cracks jokes to a muted audience undeterred, often over Julian!
Phil. His resilience and optimism in the face of life’s challenges, e.g., moving to New York at exactly the wrong time!
I’ve subscribed to House and Gardens AND Country Living. Might as well march on into middle age while we can’t go out.
Religiously getting outside for a walk in the morning.
During the lockdown: escapism… currently watching re-runs of Gavin and Stacey, Grand Designs, and Vicar of Dibley! Otherwise, exercise classes, because you have to really concentrate and you’re in a room with other people but they don’t know you or care what your job is.
Don’t compare yourself to others. In a few years’ time you’ll care much more about doing something you enjoy every day.