Our latest ideas, insights, thoughts and theories.

Archaic store ops processes are overwhelming, irrelevant, and unactionable, leading to employee burnout and high churn. With the new Agile Store Operations model, employees rece...

We speak regularly to operators who are desperate to switch to Agile Store Operations, but are finding it difficult to get buy-in from their CFO. Thankfully we've coached many t...

Change management always strikes fear into those working in large enterprises, thanks to years of a slow and laborious waterfall approach. But is doesn't have to be like that - ...

The store has now become more multifunctional than ever, thanks to customers who want the shopping experience to flex around their lifestyles. Fitting all these different channe...

ECommerce has a core process - data, experimentation, and rapid feedback cycles - that is responsible for much of its success. Agile Stores can do that too, leading retailers to...

The store of the future is an imaginative place that frequently features to liven up otherwise heavy strategic planning. Is such fantasy leading retailers astray? Should we actu...

Stores are more important than ever. But with their evolving role, also comes an avalanche of burden on their Store Leaders. Agile Store Operations means retailers can adapt qui...

Stores are more overwhelmed than ever. In his Ask An Expert series, Chris Walton of Omni Talk asks Julian Mills, CEO and co-founder of Quorso, what he recommends retailers do ab...

With the attention on COP26 and climate change alarm bells screeching, retailers have made grand pledges to decarbonize on the Race to Zero. But how can retail go about meeting ...