The 3 ways retail strategy is changing, and what it means for the Field Leader role.
Field leaders are the glue between strategy and execution. As retail strategy is evolving, so is their role.
Dollar General, who added 1,100 new stores to their 18,000+ network this year, have ditched endless reports and tasks in favor of Quorso’s smart, guided, data-driven actions for each manager.
This streamlining and prioritizing of daily work has improved the KPI ranking of stores using Quorso by 8 places and increased their sales by $2,900 a month (=0.7%). Managers are completing 27% more of their standards-related tasks on time and spending 4.2 hours less on analysis and admin. Instead they are using this time for more valuable activities, like coaching teams and delighting customers, and their stores all now rank in the top 50% for Customer Satisfaction.
"Investing in District Managers and other Field Leaders is critical to Dollar General's success. Quorso is unique in the marketplace. It combines best-in-class analytics to identify personal priorities for each manager, with an intuitive workflow that guides them to take the right actions in seconds."