Article · 07/21/2023AI in Retail: Beyond The Hype and Into Reality for Store Operations.The Top 10 AI use cases that Retail Operators at every level told us would transform their daily work. AI for Retail Operations is... Read article
Article · 03/15/2023 Using AI-driven alerts to coach Field Leaders to fix labor and operational challenges.AI-driven coaching solves an important retail paradox. How can I drive more autonomy and decision making into stores while also ensuring the consistency that a prescriptive approach allows. Read article
Article · 02/26/2023 Data-informed alerts drive sales your CFO will sign off on.Data-driven alerts are helping leading retailers to increase sales significantly by improving product launch execution, fixing drop-offs and rectifying structural opportunities. Read article
Article · 02/13/2023 Inventory Management – moving to a data-informed, exception-based approach.Inventory inaccuracy is about ~65% and costs retailers 4-8% of sales annually. RFID and labor-heavy correction processes haven't helped. But smarter use of data can. Read article
Article · 02/09/2023 AI-powered alerts – a secret key to unlocking productivity.Instead of receiving mass broadcast information and tasks, Field Leaders and teams should only receive personally relevant information to ensure they take the most impactful actions. Read article
Article · 02/07/2023 Tackling both sides of the productivity formula – using data.Companies send out 40 – 150 reports and 100s of tasks to Managers each week. Despite spending up to 50% of their time on admin, performance is only improving at... Read article
Article · 01/31/2023 Why retailers need to urgently focus on productivity.“You can see the digital age everywhere but the productivity statistics”. Retail productivity has been declining for the last decade and continues to fall. Retailers need to urgently embed new... Read article
Report · 01/24/2023 NRF 2023 Wash-Up: What were our highlights?NRF trend reports are everywhere this week, so we thought we’d do something different. Highlight the 5 things we actually enjoyed most about NRF. Read article
Article · 06/13/2022 The 3 ways retail strategy is changing, and what it means for the Field...Field leaders are the glue between strategy and execution. As retail strategy is evolving, so is their role. Read article
Article · 04/18/2022 Re-engage your employees with personalization and prioritization.Archaic store ops processes are overwhelming, irrelevant, and unactionable, leading to employee burnout and high churn. With the new Agile Store Operations model, employees receive personalized and prioritized actions every... Read article
Article · 03/25/2022 How to build a business case your CFO will love.We speak regularly to operators who are desperate to switch to Agile Store Operations, but are finding it difficult to get buy-in from their CFO. Thankfully we've coached many through... Read article
Article · 02/25/2022 Making change management quick, comfortable – and maybe even fun.Change management always strikes fear into those working in large enterprises, thanks to years of a slow and laborious waterfall approach. But is doesn't have to be like that -... Read article
Article · 01/25/2022 The evolving dynamism in the role of the store.The store has now become more multifunctional than ever, thanks to customers who want the shopping experience to flex around their lifestyles. Fitting all these different channels into a single... Read article
Article · 01/18/2022 A blueprint for best-in-class Agile Store Operations.ECommerce has a core process - data, experimentation, and rapid feedback cycles - that is responsible for much of its success. Agile Stores can do that too, leading retailers to... Read article
Article · 01/18/2022 Are you thinking about the store of the future all wrong?The store of the future is an imaginative place that frequently features to liven up otherwise heavy strategic planning. Is such fantasy leading retailers astray? Should we actually be looking... Read article
Article · 08/26/2021 5 questions you should be asking any store management tech vendor.Don't fall for inflated claims and empty promises. Here are five questions you need to ask store management technology vendors to ensure you get strong user engagement and maximum value... Read article
Article · 06/22/2021 Why your teams will love Agility.An Agile Stores approach results in happy and productive teams by focusing on engagement and motivation, learning and development, and resilience to change. Read article
Article · 03/29/2021 How Quorso can help you hit your Targets in 2021.83% of Stores using Quorso are already outperforming their targets this year. Find out how we can help you do that too. Read article
Article · 03/24/2021 Implementing Agility.Agile Stores have the potential to transform productivity and results for retailers - but what are the steps they need to take to get there? Read article
Article · 03/11/2021 Retail management is stretched to the breaking point.Traditional retail management isn't working anymore, and everyone is suffering for it. Can the tech industry's Agile approach to management help heal our stores? Read article
Article · 02/24/2021 The future of the store: fusing the physical with the digital.Omnichannel has been an unavoidable word in retail. But how do retailers need to shift their measurement criteria for this new way of operating? Read article
Article · 02/05/2021 NRF 2021 in five words.After a year like no other, what was everyone talking about at the biggest retail event of the year - NRF 2021? We crunched through the data coming out of... Read article
Article · 02/04/2021 Why Walmart, not Amazon, has taken the Prime seat in retail’s future.Growing in such an aggressive and expansive way has led many to assume that Amazon is the all-consuming future of retail. But when you begin to pick apart their strategy,... Read article
Article · 02/04/2021 Why retail should think like a mobile app for rapid engagement and improvement.In the past decade, mobile technology has transformed our entire world - and ourselves. Most retailers have failed to adapt with the pace of change - but adopting Agile ways... Read article
Article · 01/15/2021 The four trends that demand Agile Stores.The retail sector has so far failed to keep up with the pace of the digital revolution in the same way that other sectors have. We take a look at... Read article
Article · 01/14/2021 Agile: From software to store.20 years ago, a group of programmers came up with a new methodology to deliver high quality product in rapid response times. Today, we call for the same theory to... Read article
Article · 12/18/2020 Quorso’s Retailers of the Year Awards 2020.2020 has been a year like no other, and Retail has had one of the biggest rollercoaster rides out there. Our awards take a look back at the year to... Read article
Whitepaper · 11/09/2020 Quorso & Alvarez & Marsal: Five steps to drive Agile Retail...Having a digital-first mindset is no longer a choice for retailers, it's a strategic imperative. But it doesn't need to be a lengthy, or costly, process. Learn how to keep... Read article
Article · 10/20/2020 Rethinking the relationship between HQ and frontline.Old hierarchies of command and control now weigh down big retailers, and mean they're slow and overwhelmed by their own scale. What are the new operating models that thriving retailers... Read article
Report · 09/30/2020 Agile Coaching Guide: to make managers star performers.In discussing with Leaders we realized there are a number of questions on how to execute good Agile Coaching. So we’ve created a guide giving a view of how to... Read article
Article · 09/24/2020 What does retail management look like post-Covid?The pandemic has undoubtedly caused a seismic shift in the retail industry. Where has this left the role of management? In the second blog of our series, Phil Thorne and... Read article
Article · 09/09/2020 The Great Retail Restructuring of 2020.The pandemic has been the great reckoning for the retail sectors, with many retailers stagnating and struggling to adapt. Many will look to reorganize, resize, and refocus as they always... Read article
Article · 07/29/2020 Optimize labor costs with these three agile management tactics.With the arrival of Covid-19 and the need to intricately manage costs, labor optimization is a hot topic. Agile management allows you to drive forecast accuracy, schedule adherence, and execution... Read article
Article · 07/08/2020 The 400 year old idea that determines business success.Companies talk about needing to be more agile in response to uncertainty and volatility, but few understand how. It requires introducing a new mindset of scientific rigor into your day-to-day... Read article
Article · 06/30/2020 Will the pandemic result in a better version of the store visit?Phil Thorne considers the role of the time- and carbon-heavy Store Visit. With such a great pause forced upon us, many are indulging in corporate introspection to build businesses back... Read article
Article · 06/17/2020 Rapidly spread the best ideas through your business.Covid-19 has made us understand interconnectedness on a global scale. Can we learn from how viruses rapidly spread to facilitate the spread of ideas and innovation in business? Read article
Article · 06/09/2020 Is planning dead?As the world becomes more volatile, business planning might seem pointless. Phil Thorne argues that it just needs to be reframed and updated for the new normal - and those... Read article
Article · 05/28/2020 Measuring store performance post-lockdown.Now that states and stores are reopening, we're noticing in our conversations with retailers that measurement is a favorite topic. It's understandable - retailers want clarity and control, as they... Read article
Article · 05/18/2020 The three vital lifelines retailers will need to adapt and survive COVID-19.Retailers had been struggling enough with dated and inefficient processes prior to the crisis, and the pandemic has only hastened the urgent need to update management structures. Phil Thorne looks... Read article
Article · 04/29/2020 Is Retail about to become the new Quick Service Industry?With some areas of retail completely transforming their operations for delivery and take-away to adapt in the pandemic, they have a lot to learn from a neighboring sector which already... Read article
Article · 02/24/2020 How these companies recovered lost profits through intelligent planning and...There is no reason why businesses can’t use their financial data in a more grounded, valuable way. The technology is there to make better financial reporting, planning and execution possible. Read article
Article · 02/18/2020 How to stop messy data from hindering your performance.One of the common hurdles companies face when digitalizing their performance management processes, is starting with ‘messy data’. Cleaning it up seems like a daunting task; tearing up systems, disrupting... Read article
Article · 12/13/2019 Marketing is moving with the times – finance is stuck in the past.Marketing is doing what finance should have done a long time ago – it’s using digital assets and data to take action. Those intelligent actions then feed more data into... Read article