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Introducing Agile Stores.

If you're looking for the very latest insights, editorial, data and debates about Agile Retail Stores, you're in the right place.

With input from retail thought-leaders and global operators, including Alvarez & Marsal, Party City, DXL Group, Microsoft, OmniTalk, LVMH, The Robin Report, REPL, BJSS, RETHINK Retail, Ollie Banks...and so many more!
Scroll down to learn how Agile is changing the face of retail stores in 2021.

For the readers.

The comprehensive view on Agile Stores.

Agile Stores Program.

The Agile Stores brief: Agile retail is finally coming to stores.

What does being 'more agile' actually mean? What does Agile Retail actually look like, and where could it take your business? Find out in our 28-page report:
- Why retail should think more like a mobile app.
- Why Walmart, not Amazon, is the future of retail.
- How to fuse the digital with the physical for seamless omnichannel.
- The data and results coming out of Agile Stores.
- How to become Agile, in four steps.

Read report
For the watchers.

Hear industry experts discussing our
four Agile Stores values.

01
Value #1: Engaged humans over compliant task-doers.

"Is a motivated workforce at odds with ensuring task consistency?" With Brian Reaves, former DXL Group; Hasan Javed, Microsoft; David Gore, BJSS.

Watch
02
Value #2: Action over insight.

"Is it possible for stores to act fast, but still minimize the risk of getting things wrong?" With Chris Richardson, Party City; Chris Taylor; Julia Raymond, RETHINK Retail; Alex Genov, Zappos.

Watch
03
Value #3: Store networking over central instruction.

“Can retailers relax their top-down command, without reducing business-wide alignment?” With Chris Walton, OmniTalk; Robin Lewis, The Robin Report; Mohit Mohal, A&M Consumer & Retail Group.

Watch
04
Value #4: Learning and adapting over following a plan.

"Can retailers feel confident of success, without the reassurance of a 5-year plan?" With Mike Simoncic, A&M; Ollie Banks, Retail Transformation Show; Elinor Noble, LOEWE; Dan Goldman, GAP.

Watch
05
The Agile Stores Manifesto.

What do we mean by Agile Stores? Referencing software's Agile Manifesto, Quorso has created our own iteration to explain how an Agile Store operates compared to traditional store operations.

Read manifesto
For the listeners.

On the way to your next store visit?
Listen and learn about Agile Stores on your device.

Agile Archives.

Read our Agile Stores blogs.

Infographic.

Agile Stores in numbers.

What are the numbers that prove Agile should be at the top of every retail leader’s priority list for this year?

Benchmark. How agile are you compared to other retailers?

Complete nine simple questions to benchmark yourself against our retail customers' data set and see the potential sales uplift of your stores going agile.

Agile Stores Manifesto.

Watch experts talk about the four values of Agile Stores.

VALUE 1:
Engaged humans over compliant task-doers.
“Is a motivated workforce at odds with ensuring task consistency?"

If the pandemic has taught us anything, it’s that retail success depends on store teams who really care and will go the extra mile for customers and colleagues. However, they have also been exhausted by the increased focus on task compliance. Looking to 2021, this panel will tackle how to reignite their passion and motivation.

PANELISTS:
Brian Reaves, former COO, DXL Group
Hasan Javed, Product Manager, Microsoft
David Gore, Head of Industries, BJSS
Watch now
VALUE 2:
Action over insight
“Is it possible for stores to act fast, but still minimize the risk of getting things wrong?”

With customer needs changing constantly, it's critical for retailers to act fast. Store teams must have enough data-driven insights to prioritize efforts, but must not get lost in analysis, meetings and reports that distract them from actually getting stuff done. This panel will discuss how to embed a bias towards action.

PANELISTS:
Chris Richardson - VP Ops, Party City
Chris Taylor - ex-Chief Of Staff, M&S
Julia Raymond - Editor In Chief, RETHINK Retail
Alex Genov - Head of Customer Research, Zappos
Watch now
VALUE 3:
Store networking over central instruction
“Can retailers relax their top-down command, without reducing business-wide alignment?”

While the center is responsible for setting company-wide goals, each store faces their own challenges on the ground. Teams need to problem-solve and fix issues in their own ways, while staying aligned across the business. A less top-down, more networked model can improve individual store performance and increase the sharing of expertise. This panel will dig deeper into the relative roles of the center and the store.

PANELISTS:
Chris Walton, Co-CEO, OmniTalk
Robin Lewis, Founder & CEO, The Robin Report
Mohit Mohal, MD, A&M Consumer & Retail Group
Watch now
VALUE 4:
Learning and adapting over following a plan
“Can retailers feel confident of success, without the reassurance of a 5-year plan?

The pandemic threw all 5-year plans out the window, but business that managed to learn fast and adapt rapidly still thrived. The Test-Measure-Learn-Scale cycle, which already powers retail’s eCommerce giants, could well be the game changer for retail stores this year. The panel will look at how continuous improvement can be applied to the store.

PANELISTS:
Mike Simoncic, MD, A&M Consumer & Retail Group
Ollie Banks, Director & Consultant, Retail Transformation Show
Elinor Noble, Global Head of Retail Excellence & Operations, LOEWE
Dan Goldman, VP Strategy & Business Development, GAP
Watch now
Four Chris Q&AAn operator. An influencer. A consultant. And a veteran.
We talk to four experienced retailers, all called Chris (and one called Kristin), about how rapid action has become essential, which retailers are winning at agile, and how technology can help (or hinder).
Watch now
Agile Stores Manifesto.Where did our four values come from? Referencing software's Agile Manifesto, Quorso has created our very own to explain how an Agile Store operates compared to traditional store operations.Read manifesto
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