The future of the store: fusing the physical with the digital.
Omnichannel has been an unavoidable word in retail. But how do retailers need to shift their measurement criteria for this new way of operating?
"Is a motivated workforce at odds with ensuring task consistency?" With Brian Reaves, former DXL Group; Hasan Javed, Microsoft; David Gore, BJSS.
"Is it possible for stores to act fast, but still minimize the risk of getting things wrong?" With Chris Richardson, Party City; Chris Taylor; Julia Raymond, RETHINK Retail; Alex Genov, Zappos.
“Can retailers relax their top-down command, without reducing business-wide alignment?” With Chris Walton, OmniTalk; Robin Lewis, The Robin Report; Mohit Mohal, A&M Consumer & Retail Group.
"Can retailers feel confident of success, without the reassurance of a 5-year plan?" With Mike Simoncic, A&M; Ollie Banks, Retail Transformation Show; Elinor Noble, LOEWE; Dan Goldman, GAP.
|Friday January 15th 2021, 9am EST / 2pm GMT||VALUE 2: |
Action over insight
|“Is it possible for stores to act fast, but still minimize the risk of getting things wrong?”|
With customer needs changing constantly, it's critical for retailers to act fast. Store teams must have enough data-driven insights to prioritize efforts, but must not get lost in analysis, meetings and reports that distract them from actually getting stuff done. This panel will discuss how to embed a bias towards action.
Chris Richardson - VP Ops, Party City
Chris Taylor - ex-Chief Of Staff, M&S
Julia Raymond - Editor In Chief, RETHINK Retail
Alex Genov - Head of Customer Research, Zappos
|Monday, January 18th 2021||Four Chris Q&A||An operator. An influencer. A consultant. And a veteran. |
We talk to four experienced retailers, all called Chris (and one called Kristin), about how rapid action has become essential, which retailers are winning at agile, and how technology can help (or hinder).
|Wednesday, January 20th 2021, 9am EST / 2pm GMT||VALUE 3: |
Store networking over central instruction
|“Can retailers relax their top-down command, without reducing business-wide alignment?”|
While the center is responsible for setting company-wide goals, each store faces their own challenges on the ground. Teams need to problem-solve and fix issues in their own ways, while staying aligned across the business. A less top-down, more networked model can improve individual store performance and increase the sharing of expertise. This panel will dig deeper into the relative roles of the center and the store.
Chris Walton, Co-CEO, OmniTalk
Robin Lewis, Founder & CEO, The Robin Report
Mohit Mohal, MD, A&M Consumer & Retail Group
|Monday, 25th January 2021||Rethink Retail NRF podcast||Our CEO and Co-Founder Julian Mills talks to the RETHINK Retail team about key highlights of NRF 2021, especially the focus on Agile Stores.||Listen here|
|Tuesday, 26th January 2021, 9am EST / 2pm GMT||VALUE 4: |
Learning and adapting over following a plan
|“Can retailers feel confident of success, without the reassurance of a 5-year plan?|
The pandemic threw all 5-year plans out the window, but business that managed to learn fast and adapt rapidly still thrived. The Test-Measure-Learn-Scale cycle, which already powers retail’s eCommerce giants, could well be the game changer for retail stores this year. The panel will look at how continuous improvement can be applied to the store.
Mike Simoncic, MD, A&M Consumer & Retail Group
Ollie Banks, Director & Consultant, Retail Transformation Show
Elinor Noble, Global Head of Retail Excellence & Operations, LOEWE
Dan Goldman, VP Strategy & Business Development, GAP
|Wednesday, 27th January 2021||The Retail Transformation Show podcast||Our CEO and Co-Founder Julian Mills sits down with Ollie Banks of the Retail Transformation Show to talk about Agile Stores and how they are set to transform the future of retail.||Listen here|
|Friday January 29th 2021, 9am EST / 2pm GMT||VALUE 1: |
Engaged humans over compliant task-doers.
|“Is a motivated workforce at odds with ensuring task consistency?"|
If the pandemic has taught us anything, it’s that retail success depends on store teams who really care and will go the extra mile for customers and colleagues. However, they have also been exhausted by the increased focus on task compliance. Looking to 2021, this panel will tackle how to reignite their passion and motivation.
Brian Reaves, former COO, DXL Group
Hasan Javed, Product Manager, Microsoft
David Gore, Head of Industries, BJSS