5 questions you should be asking any store management tech vendor.
Don't fall for inflated claims and empty promises. Here are five questions you need to ask store management technology vendors to ensure you get...
If you're looking for the very latest insights, editorial, data and debates about Agile Retail Stores, you're in the right place.
With input from retail thought-leaders and global operators, including Alvarez & Marsal, Party City, DXL Group, Microsoft, OmniTalk, LVMH, The Robin Report, REPL, BJSS, RETHINK Retail, Ollie Banks...and so many more!
Scroll down to learn how Agile is changing the face of retail stores in 2021.
In their latest report RETHINK Retail focuses on our favorite topic - Agile Stores. They interview top retail influencers and senior retailers from Lucky Brand, Gap, North Face, Randa Apparel & Accessories, Christian Dior, and Intermix to get their views on agile retail, and feature best-in-class examples of agile retailers: Target, Best Buy, and Nordstrom.
We process 1000s of Missions every day, completed by store teams at world-leading agile retailers, and we're always learning more about the power of Agile Stores. This report covers:
- Why Agile Stores are already winning.
- The value of Agile Stores.
- How to calculate the $ opportunity of Agile Stores to your business.
- What our customers are saying about the transition to Agile Stores.
What does being 'more agile' actually mean? What does Agile Retail actually look like, and where could it take your business? Find out in our 28-page report:
- Why retail should think more like a mobile app.
- Why Walmart, not Amazon, is the future of retail.
- How to fuse the digital with the physical for seamless omnichannel.
- The data and results coming out of Agile Stores.
- How to become Agile, in four steps.
Dave Ritter, MD in Alvarez & Marsal's Consumer & Retail Group, talks to Phil Thorne at Quorso about why a digital-first mindset is no longer a choice for retailers, it's a strategic imperative. Speed and agility have become the new norm. But it doesn't need to be a lengthy, or costly, process - it can be done in five basic steps.
"Is a motivated workforce at odds with ensuring task consistency?" With Brian Reaves, former DXL Group; Hasan Javed, Microsoft; David Gore, BJSS.
"Is it possible for stores to act fast, but still minimize the risk of getting things wrong?" With Chris Richardson, Party City; Chris Taylor; Julia Raymond, RETHINK Retail; Alex Genov, Zappos.
“Can retailers relax their top-down command, without reducing business-wide alignment?” With Chris Walton, OmniTalk; Robin Lewis, The Robin Report; Mohit Mohal, A&M Consumer & Retail Group.
"Can retailers feel confident of success, without the reassurance of a 5-year plan?" With Mike Simoncic, A&M; Ollie Banks, Retail Transformation Show; Elinor Noble, LOEWE; Dan Goldman, GAP.
What do we mean by Agile Stores? Referencing software's Agile Manifesto, Quorso has created our own iteration to explain how an Agile Store operates compared to traditional store operations.
What are the numbers that prove Agile should be at the top of every retail leader’s priority list for this year?
|VALUE 1: |
Engaged humans over compliant task-doers.
|“Is a motivated workforce at odds with ensuring task consistency?"|
If the pandemic has taught us anything, it’s that retail success depends on store teams who really care and will go the extra mile for customers and colleagues. However, they have also been exhausted by the increased focus on task compliance. Looking to 2021, this panel will tackle how to reignite their passion and motivation.
Brian Reaves, former COO, DXL Group
Hasan Javed, Product Manager, Microsoft
David Gore, Head of Industries, BJSS
|VALUE 2: |
Action over insight
|“Is it possible for stores to act fast, but still minimize the risk of getting things wrong?”|
With customer needs changing constantly, it's critical for retailers to act fast. Store teams must have enough data-driven insights to prioritize efforts, but must not get lost in analysis, meetings and reports that distract them from actually getting stuff done. This panel will discuss how to embed a bias towards action.
Chris Richardson - VP Ops, Party City
Chris Taylor - ex-Chief Of Staff, M&S
Julia Raymond - Editor In Chief, RETHINK Retail
Alex Genov - Head of Customer Research, Zappos
|VALUE 3: |
Store networking over central instruction
|“Can retailers relax their top-down command, without reducing business-wide alignment?”|
While the center is responsible for setting company-wide goals, each store faces their own challenges on the ground. Teams need to problem-solve and fix issues in their own ways, while staying aligned across the business. A less top-down, more networked model can improve individual store performance and increase the sharing of expertise. This panel will dig deeper into the relative roles of the center and the store.
Chris Walton, Co-CEO, OmniTalk
Robin Lewis, Founder & CEO, The Robin Report
Mohit Mohal, MD, A&M Consumer & Retail Group
|VALUE 4: |
Learning and adapting over following a plan
|“Can retailers feel confident of success, without the reassurance of a 5-year plan?|
The pandemic threw all 5-year plans out the window, but business that managed to learn fast and adapt rapidly still thrived. The Test-Measure-Learn-Scale cycle, which already powers retail’s eCommerce giants, could well be the game changer for retail stores this year. The panel will look at how continuous improvement can be applied to the store.
Mike Simoncic, MD, A&M Consumer & Retail Group
Ollie Banks, Director & Consultant, Retail Transformation Show
Elinor Noble, Global Head of Retail Excellence & Operations, LOEWE
Dan Goldman, VP Strategy & Business Development, GAP
|Four Chris Q&A||An operator. An influencer. A consultant. And a veteran. |
We talk to four experienced retailers, all called Chris (and one called Kristin), about how rapid action has become essential, which retailers are winning at agile, and how technology can help (or hinder).
|Agile Stores Manifesto.||Where did our four values come from? Referencing software's Agile Manifesto, Quorso has created our very own to explain how an Agile Store operates compared to traditional store operations.||Read manifesto|