AI-driven coaching solves an important retail paradox. How can I drive more autonomy and decision making into stores while also ensuring the consistency that a prescriptive approach allows.

Data-driven alerts are helping leading retailers to increase sales significantly by improving product launch execution, fixing drop-offs and rectifying structural opportunities.

Inventory inaccuracy is about ~65% and costs retailers 4-8% of sales annually. RFID and labor-heavy correction processes haven't helped. But smarter use of data can.

Instead of receiving mass broadcast information and tasks, Field Leaders and teams should only receive personally relevant information to ensure they take the most impactful actions.

Companies send out 40 – 150 reports and 100s of tasks to Managers each week. Despite spending up to 50% of their time on admin, performance is only improving at...

“You can see the digital age everywhere but the productivity statistics”. Retail productivity has been declining for the last decade and continues to fall. Retailers need to urgently embed new...

NRF trend reports are everywhere this week, so we thought we’d do something different. Highlight the 5 things we actually enjoyed most about NRF.

Field leaders are the glue between strategy and execution. As retail strategy is evolving, so is their role.

Archaic store ops processes are overwhelming, irrelevant, and unactionable, leading to employee burnout and high churn. With the new Agile Store Operations model, employees receive personalized and prioritized actions every...

We speak regularly to operators who are desperate to switch to Agile Store Operations, but are finding it difficult to get buy-in from their CFO. Thankfully we've coached many through...

Change management always strikes fear into those working in large enterprises, thanks to years of a slow and laborious waterfall approach. But is doesn't have to be like that -...

The store has now become more multifunctional than ever, thanks to customers who want the shopping experience to flex around their lifestyles. Fitting all these different channels into a single...

ECommerce has a core process - data, experimentation, and rapid feedback cycles - that is responsible for much of its success. Agile Stores can do that too, leading retailers to...

The store of the future is an imaginative place that frequently features to liven up otherwise heavy strategic planning. Is such fantasy leading retailers astray? Should we actually be looking...

Don't fall for inflated claims and empty promises. Here are five questions you need to ask store management technology vendors to ensure you get strong user engagement and maximum value...

An Agile Stores approach results in happy and productive teams by focusing on engagement and motivation, learning and development, and resilience to change.

83% of Stores using Quorso are already outperforming their targets this year. Find out how we can help you do that too.

Agile Stores have the potential to transform productivity and results for retailers - but what are the steps they need to take to get there?

Traditional retail management isn't working anymore, and everyone is suffering for it. Can the tech industry's Agile approach to management help heal our stores?

Omnichannel has been an unavoidable word in retail. But how do retailers need to shift their measurement criteria for this new way of operating?

After a year like no other, what was everyone talking about at the biggest retail event of the year - NRF 2021? We crunched through the data coming out of...

Growing in such an aggressive and expansive way has led many to assume that Amazon is the all-consuming future of retail. But when you begin to pick apart their strategy,...

In the past decade, mobile technology has transformed our entire world - and ourselves. Most retailers have failed to adapt with the pace of change - but adopting Agile ways...

The retail sector has so far failed to keep up with the pace of the digital revolution in the same way that other sectors have. We take a look at...

20 years ago, a group of programmers came up with a new methodology to deliver high quality product in rapid response times. Today, we call for the same theory to...

2020 has been a year like no other, and Retail has had one of the biggest rollercoaster rides out there. Our awards take a look back at the year to...

Having a digital-first mindset is no longer a choice for retailers, it's a strategic imperative. But it doesn't need to be a lengthy, or costly, process. Learn how to keep...

Old hierarchies of command and control now weigh down big retailers, and mean they're slow and overwhelmed by their own scale. What are the new operating models that thriving retailers...

In discussing with Leaders we realized there are a number of questions on how to execute good Agile Coaching. So we’ve created a guide giving a view of how to...

The pandemic has undoubtedly caused a seismic shift in the retail industry. Where has this left the role of management? In the second blog of our series, Phil Thorne and...

The pandemic has been the great reckoning for the retail sectors, with many retailers stagnating and struggling to adapt. Many will look to reorganize, resize, and refocus as they always...

With the arrival of Covid-19 and the need to intricately manage costs, labor optimization is a hot topic. Agile management allows you to drive forecast accuracy, schedule adherence, and execution...

Companies talk about needing to be more agile in response to uncertainty and volatility, but few understand how. It requires introducing a new mindset of scientific rigor into your day-to-day...

Phil Thorne considers the role of the time- and carbon-heavy Store Visit. With such a great pause forced upon us, many are indulging in corporate introspection to build businesses back...

Covid-19 has made us understand interconnectedness on a global scale. Can we learn from how viruses rapidly spread to facilitate the spread of ideas and innovation in business?

As the world becomes more volatile, business planning might seem pointless. Phil Thorne argues that it just needs to be reframed and updated for the new normal - and those...

Now that states and stores are reopening, we're noticing in our conversations with retailers that measurement is a favorite topic. It's understandable - retailers want clarity and control, as they...

Retailers had been struggling enough with dated and inefficient processes prior to the crisis, and the pandemic has only hastened the urgent need to update management structures. Phil Thorne looks...

With some areas of retail completely transforming their operations for delivery and take-away to adapt in the pandemic, they have a lot to learn from a neighboring sector which already...

There is no reason why businesses can’t use their financial data in a more grounded, valuable way. The technology is there to make better financial reporting, planning and execution possible.

One of the common hurdles companies face when digitalizing their performance management processes, is starting with ‘messy data’. Cleaning it up seems like a daunting task; tearing up systems, disrupting...

Marketing is doing what finance should have done a long time ago – it’s using digital assets and data to take action. Those intelligent actions then feed more data into...